Category Archives: ICT

Your call is important to us

7 maart 2008 – 14:44

The Economist

Software: Making call centres run smoothly involves an ever-greater dependency on technological trickery behind the scenes

IT IS a familiar litany. Your call is important to us. An operator will be with you as soon as possible. Your call may be recorded for quality-control and training purposes. These phrases are familiar because the use of call centres has become so commonplace: in 2007 companies worldwide spent some $280 billion on outsourced call-centre services, according to NASSCOM, a call-centre trade group in Delhi. Costs are rising (they jumped 30% last year in India), customers are becoming more demanding, and competition is increasing. So the companies that operate call centres are adopting new software to monitor and improve performance.

> Lees verder….

By BART | Also posted in Callcenter, Hardware, Internationaal, Quality Monitoring, Software, Spraakherkenning, Uit de pers | Comments (0)

Spamfilter werkt

20 oktober 2006 – 10:41

make love not spamHallo Auditianen, sinds donderdagmiddag 19 oktober werkt het spamfilter en wordt het merendeel van de ongewenste reclame ‘getagged’ met ***SPAM*** in de titel, zodat het eenvoudig weggefilterd kan worden.

De software wordt door PrimoVista verder ‘getweaked’.

Aanvullingen op onderstaande lijst graag in de commentaren.

  • Rijk door zoekmachines
  • email advertise like this to
  • people this week for free
  • AGRA for LESS
  • ?subject=Bestellung
By m.dejager | Also posted in Auditio.nl, E-mail gebruik | Comments (10)

AJAX: buzzwoord of blijvertje?

22 september 2006 – 15:45

Dit gaat dus niet over voetbal, wel over webdevelopment.

Nog steeds interesse?

> Lees verder….

By m.dejager | Also posted in Auditio.nl, Cursussen, Weblinks, Weblog | Comments (2)

Online collaboratie tools voor Auditianen

22 augustus 2006 – 10:32

Vergeet verschillende document-versies op USB sticks, in de mail, op kantoor of de laptop…

De nieuwste generatie online office tools - powered by Google - zijn beschikbaar.

Ideaal om te gebruiken voor niet-al-te-confidentiële informatie (weliswaar verschijnen je documenten niet in de Google zoekresultaten, maar gezien de beta status van de produkten kunnen we ook beter geen grote risico’s nemen).

Voordelen van online office tools:

> Lees verder….

By m.dejager | Also posted in Auditio.nl, Communicatie, Mac, Nice to know, Software, Weblinks, documenten | Comments (1)

Why business blogs are important

19 juni 2006 – 15:22

More and more companies starts blogging, but why do they do it – what are the benefits?

Dit artikel gaat over de opkomst van bedrijfsblogs, specifiek over één onderwerp: de core business.

By m.dejager | Also posted in Auditio.nl, Communicatie, Klanten, Weblog | Comments (0)